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CHATO Learning Outcomes

Module 1

This module contains information on the importance, benefits and components of effective communication.

Learning Outcomes

  • Recognize the importance of communication to older adults.
  • Identify barriers to communication in care of older adults.
  • Distinguish between effective and ineffective communication strategies

Module 2

This module contains information on common communication barriers and challenges, elderspeak communication and effective and ineffective communication strategies.

Learning Outcomes

  • Identify elderspeak and its potential negative messages.
  • Contrast effective and ineffective communication strategies.
  • Revise transcripts to reduce elderspeak and ineffective communication.

Module 3

This module contains information on common problems during communication, guidelines for improving communication and characteristics of person-centered communication.

Learning Outcomes

  • Identify affirming communication.
  • Critique communication in video recordings of nursing home staff-resident communication.
  • Rewrite transcripts to reduce elderspeak and ineffective communication.


The course content is presented by Dr. Kristine Williams, RN, Ph.D. There are learning activities, discussion forums, list of resources, pre and posttests and evaluations at the end of the course. The practice activities were designed to provide opportunities to apply the knowledge and skills presented in the course, and a virtual discussion forum is available to share experiences and reflect with others.

A Certificate of Completion (three nursing contact hours) will be awarded on successful completion of this course and scoring 70 percent or higher on the posttest. If a participant does not receive 70 percent or greater on the posttest, he or she may review the material and re-take the posttest.

Last modified: Jul 26, 2019
Contact us

Changing Talk: Online Training (CHATO)
University of Kansas School of Nursing
3043 School of Nursing
Kansas City, KS 66160

Kristine Williams, RN, Ph.D., FNP-BC, FGSA, FAAN
E. Jean Hill Professor
University of Kansas School of Nursing
3043 School of Nursing
Kansas City, KS 66160
kwilliams1@kumc.edu

Carissa K. Coleman, Ph.D., MA
Project Director
University of Kansas School of Nursing
3043 School of Nursing
Kansas City, KS 66160
ccoleman3@kumc.edu

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